At Gifteebox, every product is made to order. Please review your selected item, size, personalization, and order details carefully before completing your purchase.
Returns & Exchanges
Due to the personalized and made-to-order nature of our products, we do not accept returns, exchanges, or refunds for:
A change of mind.
An incorrect item, size, or personalization selected when ordering.
Items that are no longer needed.
Other reasons unrelated to an error by Gifteebox or the shipping carrier.
If there is a problem caused by our store or the shipping carrier, please contact us so we can review your order and help resolve it.
Cancellations & Refunds Before Production
Please submit cancellation requests within 2 hours of placing your order by emailing hello@gifteebox.com with your order number.
If more than 2 hours have passed, you may still request a full refund within 24 hours of placing your order, provided it has not yet entered production.
After this period, we cannot accept cancellations or refunds for a change of mind.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or different from what you ordered, please contact us as soon as possible at hello@gifteebox.com.
Include your order number, a description of the issue, and clear photos of the product and packaging where applicable. We will review the details and offer an appropriate solution, which may include a replacement or refund.
Requests made after delivery are reviewed individually and must relate to an error by our store or the shipping carrier.
Tracking & Order Support
If your tracking link does not work or you need help with your delivery, please email hello@gifteebox.com with your order number.
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